Does my eSIM include a phone number or SMS?
Most ANZroam plans are data-only eSIMs.
If a plan includes a phone number, calls, or SMS, this will be clearly stated in the plan details.
Can multiple phones scan the same QR code?
No, each QR code can be scanned by a unique device ID once, and not transferred to another device later.
Can I use more than one eSIM provider?
Yes, iPhones can store ~10 eSIMs, and Androids can store 5-7 eSIMs. Only one or two eSIM can be active at a time, with other eSIMs on the device in an installed, but inactive status. Label eSIMs to avoid confusion.
When should I install or activate my eSIM?
You can install your eSIM anytime before you travel, but only activate it when you arrive in Australia or New Zealand to start using your data plan. This ensures you don’t waste any validity days before your trip begins.
What if I can’t scan the QR code?
No problem — you can also enter the activation code manually in your phone’s eSIM settings. If you received the email on the same phone, long-press the QR code and choose “Add eSIM” if your phone supports it. Some phones (like iPhone or newer Android models) will automatically detect it and show an “Add eSIM” or “Add mobile plan” option.
Can I use hotspot or tethering with this eSIM?
Yes! Most plans allow hotspot/tethering, so you can share your internet with laptops or other devices. (Please check individual plan details for confirmation.)
Is my phone compatible with eSIM?
Most newer smartphones (iPhone XR and later, Google Pixel 3 and later, Samsung Galaxy S20 and newer) support eSIM. You can check your phone’s settings under “Mobile Network / Add eSIM” or Check smartphone eSim compatibility.
Why haven’t I received my eSIM installation email?
If you haven’t received your eSIM email, the most common reasons are:
1. Spam/Junk folder: The email may have been filtered there by your mailbox provider.
2. Mailbox filtering or rejection: Some providers (especially Hotmail/Outlook) may delay, filter, or temporarily reject delivery.
Please also check:
• Promotions/Other tabs (for Gmail users)
• Your inbox storage quota (full mailbox can block delivery)
• Whether you entered the correct email address at checkout
If you still can’t find it, contact ANZroam support email: contact@anzroam.com with your order number and purchase email, and we will resend it.