Effective Date: October 2025
Entity: ANZroam.com
Contact: contact@anzroam.com

1. Introduction

This Website Disclaimer (“Disclaimer”) governs your access to and use of the ANZroam.com website (the “Website”), owned and operated by ANZroam.com (“ANZroam”, “we”, “our”, or “us”).
By accessing or using this Website, you agree to the terms of this Disclaimer. If you do not agree, please discontinue use immediately.

The Website provides general information about digital eSIM products and travel data services for Australia and New Zealand. While we aim to ensure accuracy and reliability, the information provided is for general informational purposes only and does not constitute professional or technical advice.

2. Service Information

ANZroam offers prepaid eSIM data plans designed for travelers visiting Australia and/or New Zealand.
All plans, prices, and network availability are subject to change without notice. While we make every effort to ensure our information is up to date, service coverage, speed, and compatibility may vary depending on network conditions, device model, and location.

3. No Warranties or Representations

The content on this Website is provided “as is” and without warranties of any kind, whether express or implied.
We do not guarantee:

• that the Website or any of its content will be uninterrupted, error-free, or secure;
• that any data plan or product will meet your expectations; or
• that the information is always complete, accurate, or current.

To the fullest extent permitted by law, ANZroam disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

4. Limitation of Liability

To the extent permitted by New Zealand and Australian law, Aivora Technologies Limited and its affiliates, partners, or employees will not be liable for any loss, damage, or expense — direct or indirect — arising from your use of or reliance on this Website, including but not limited to:

• interruption of business or travel;
• data loss or device malfunction; or
• reliance on outdated or incorrect information.

Your sole remedy for dissatisfaction with the Website is to stop using it.

5. External Links

This Website may contain links to external websites operated by third parties.
ANZroam provides these links for convenience only and does not endorse or accept responsibility for the content, privacy practices, or accuracy of any third-party site.
You access external sites at your own risk.

6. Intellectual Property

All content on this Website — including text, graphics, logos, icons, images, and layout — is the intellectual property of Aivora Technologies Limited or its licensors.
You may not copy, reproduce, modify, distribute, or commercially exploit any material without our prior written permission.

7. Governing Law

This Disclaimer and any dispute arising from or relating to it shall be governed by and interpreted in accordance with the laws of New Zealand.
You agree to submit to the exclusive jurisdiction of the courts of New Zealand.

8. Updates and Amendments

We may update this Disclaimer from time to time to reflect changes in our business or legal requirements. The latest version will always be available on this Website and will take effect immediately upon publication.

9. Contact Information

For questions, feedback, or legal correspondence, please contact us at:
📧 contact@anzroam.com
📍 New Zealand

© 2025 ANZroam.com | All Rights Reserved

Effective Date: October 2025
Entity: ANZroam.com
Contact: contact@anzroam.com

1. Overview

At ANZroam, we strive to ensure every customer enjoys a smooth and reliable eSIM experience.
If you encounter technical issues or other valid reasons that prevent you from using your eSIM, you may be eligible for a refund in accordance with the conditions outlined below.

2. Refund Eligibility

A refund may be granted under the following conditions:

• The eSIM has not been activated (i.e., the QR code has not been scanned or installed).
• The refund request is made within 30 days from the date of purchase.
• Technical issues or compatibility problems prevent activation, despite troubleshooting with our support team.
• The eSIM cannot be used due to device incompatibility, carrier lock, or installation failure confirmed by our team.
• Verified service issues occur while using the eSIM in Australia or New Zealand, and our technical team determines the fault lies with our network provider.

Refund requests outside these conditions will be reviewed on a case-by-case basis. Processing fees may apply. The refund amount will not exceed the total amount paid by the customer.

3. Non-Refundable Conditions

Refunds will not be issued under the following circumstances:

• The eSIM has been scanned, installed, or activated on a device.
• More than 30 days have passed since the date of purchase.
• The issue arises from customer error, such as choosing the wrong plan, device, or destination.
• The customer returns home or no longer needs the eSIM without contacting support during the trip.
• The data package validity period has expired, even if unused.
• There is evidence of fraud, misuse, or violation of our Terms & Conditions.

4. How to Request a Refund

To request a refund, please email contact@anzroam.com and include:

• Your order number
• The plan name or destination
• A brief explanation of the issue

Our support team will verify the request and respond within 3–5 business days. If approved, refunds will be processed to the original payment method within 7–10 business days.

5. Unauthorized or Fraudulent Transactions

If a purchase was made without your authorization, please contact us immediately.
Refunds for unauthorized transactions will be issued only after investigation and confirmation.
ANZroam reserves the right to suspend or block accounts involved in fraudulent activity.

6. Policy Updates

Aivora Technologies Limited reserves the right to update or modify this Refund & Cancellation Policy at any time.
The latest version will always be available on ANZroam.com and becomes effective upon publication.

© 2025 ANZroam.com | All Rights Reserved

Effective Date: October 2025
Entity: ANZroam.com
Contact: contact@anzroam.com

1. Our Commitment

At ANZroam, we are dedicated to providing reliable, high-quality eSIM services for travelers to Australia and New Zealand.
We value every piece of customer feedback — including complaints — as an opportunity to improve our products and support experience.

All complaints are handled promptly, fairly, and confidentially under the supervision of our management team to ensure compliance with our internal standards and consumer-protection obligations.

2. How to Lodge a Complaint

You can submit a complaint through any of the following channels:

• Email: contact@anzroam.com
• Contact Form: via our website’s Contact Us page
  Please include your order number, full name, and a brief description of your concern.

Once we receive your complaint, you will receive a Complaint Reference Number (CRN) for future correspondence and tracking.

3. Complaint Resolution Timeline

We aim to acknowledge all complaints within 2 business days and to resolve them as quickly as possible.
If more time is required to investigate, we will notify you of:

• the expected resolution timeframe,
• the reason for any delay, and
• any available external review or dispute-resolution options.

Once a resolution has been agreed upon, we will implement it within two working days, unless further information or action is required from you.

4. Recordkeeping

All complaints are securely recorded and retained for a minimum of two years, including:

• Customer and representative details (if applicable)
• Complaint reference number (CRN)
• Description of the issue and related correspondence
• Proposed and final resolutions
• Communication dates and outcomes

These records help us monitor performance, identify recurring issues, and continuously improve our service quality.

5. Escalation & Fair Handling

If you are not satisfied with the initial response or outcome, you may request an escalation review by a senior manager.
Our goal is always to achieve a fair, transparent, and mutually acceptable resolution.

6. Continuous Improvement

We regularly review and update our complaint-handling procedures to align with best-practice standards and ensure we continue delivering an excellent customer experience.

© ANZroam.com | All Rights Reserved

Effective Date: October 2025
Entity: ANZroam.com
Contact: contact@anzroam.com

1. Our Commitment

At ANZroam, we are committed to maintaining a respectful, professional, and inclusive online environment across all our official social media channels.
We welcome open communication and value constructive feedback from our global travel community.

2. Respect and Appropriate Conduct

We expect all users engaging with our pages and posts to treat others with courtesy, honesty, and respect.
The following behavior will not be tolerated:

• Use of offensive, abusive, or discriminatory language
• Harassment or personal attacks against individuals or groups
• Sharing defamatory, misleading, or inappropriate content
• Targeting ANZroam employees, partners, or customers with hostile comments

Any violation may result in comment removal, content moderation, or account restrictions.

3. Content Guidelines

To ensure a positive and safe community experience, please:

• Do not post illegal, defamatory, or obscene content.
• Verify facts before sharing to promote accuracy and integrity.
• Avoid posting personal customer information (such as names, emails, or order details).
• Respect copyright and trademark laws when sharing third-party content.

4. Monitoring and Compliance

We actively monitor our official channels (including Facebook, Instagram, YouTube, and TikTok) to ensure compliance with this Code of Conduct.
Aivora Technologies Limited reserves the right to edit, hide, or remove content that is false, misleading, or violates our policies or applicable laws.

5. Security Practices

To protect both users and our community spaces:

• Use secure passwords and enable two-factor authentication on your own accounts.
• Report any suspicious activity or impersonation attempts to contact@anzroam.com.
• If you encounter fraudulent pages or misleading advertisements using the ANZroam brand, please notify us immediately.

6. Feedback and Engagement

We value authentic customer feedback and are always open to improving our services.
Constructive criticism, suggestions, and travel experiences are welcome when shared respectfully.
By participating in our online community, you agree to maintain a positive and safe digital environment for all.

©2025 ANZroam.com | All Rights Reserved

Effective Date: October 2025
Entity: ANZroam.com
Contact: contact@anzroam.com

1. Introduction

Your privacy matters to us.
This Privacy & Security Policy explains how Aivora Technologies Limited, operating under ANZroam.com, collects, uses, stores, and protects your personal information when you visit our website or purchase an eSIM.

We are committed to handling all personal data in accordance with the New Zealand Privacy Act 2020, the Australian Privacy Principles (APPs), the European Union General Data Protection Regulation (GDPR), and relevant U.S. state privacy laws.

2. Collection of Personal Data

We only collect personal data that is necessary to provide and improve our services.
Data may be collected in the following ways:

• Directly from you: when you make a purchase, contact us, or register for updates.
• Automatically: through cookies, analytics tools, and usage logs when you browse our website.

3. Types of Personal Data We Collect

Depending on your activity, we may collect:

• Personal Identification: full name, country of residence, and email address.
• Contact Details: phone number or preferred contact channel.
• Payment Information: processed securely through third-party payment gateways (e.g., Stripe or PayPal).
• Device & Technical Data: IP address, browser type, device model, and language settings.
• Usage Data: pages visited, date/time of access, and referral links.
• Support Interaction: details you provide when contacting our customer service team.

We do not store full credit card numbers or payment credentials on our servers.

4. Purpose of Data Use

We use your personal data for the following purposes:

• To process and deliver your eSIM orders
• To provide customer support and troubleshooting assistance
• To improve our website and user experience
• To send service updates, activation instructions, or security notifications
• To comply with legal or regulatory obligations

We will never sell or rent your data to third parties.

5. Sharing of Personal Data

We may share your data with trusted third parties strictly as needed to provide our services, including:

• Telecommunication partners (for network provisioning and activation)
• Payment processors (for secure transactions)
• Email and technical service providers (for customer notifications and system operations)
• Regulatory or law enforcement authorities, if required by law

All third parties we work with must comply with strict confidentiality and data protection standards.

6. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy; and
• Comply with tax, accounting, and legal obligations.

Typically, order-related data is retained for up to 7 years in accordance with New Zealand business record laws, while connection or technical logs are retained for no longer than 6 months.

7. Data Security

We implement reasonable technical and organizational measures to protect your information from loss, misuse, or unauthorized access.
These include:

• HTTPS website encryption
• Secure payment processing
• Restricted access to sensitive data
• Regular security audits and monitoring

In the event of a data breach, we will notify affected users and the relevant authorities as required by law.

8. Protection of Children’s Data

ANZroam’s services are not intended for individuals under 18 years of age.
We do not knowingly collect or store personal data from minors.
If we discover such data has been submitted, we will promptly delete it and terminate any related account.

9. Your Rights (Global)

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• Lodge a complaint with your local data protection authority

To exercise these rights, please contact us at contact@anzroam.com.

10. U.S. Privacy Compliance

For customers residing in the United States, ANZroam complies with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) where applicable.

If you are a U.S. resident, you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal data
• Request details about how your data is collected, used, and shared
• Opt out of the sale or sharing of your personal information
  (Note: ANZroam does not sell or share customer data for marketing purposes.)

To exercise these rights, email us at contact@anzroam.com with the subject line “U.S. Privacy Request”.
We will verify your identity and respond within 45 days, in compliance with U.S. privacy law requirements.

11. Cookies & Tracking

Our website uses cookies and analytics tools to enhance your browsing experience.
You can manage or disable cookies in your browser settings, though some site features may not function correctly without them.

12. Updates to This Policy

We may update this Privacy & Security Policy from time to time to reflect changes in our operations, services, or legal obligations.
The latest version will always be published on this page with the updated “Effective Date.”

13. Contact Us

If you have any questions, privacy concerns, or wish to exercise your data rights, please contact:
📧 contact@anzroam.com
📍 New Zealand

© 2025 ANZroam.com | All Rights Reserved

Effective Date: October 2025
Entity: ANZroam.com
Contact: contact@anzroam.com

1. Introduction

These Terms and Conditions (“Agreement”) form a legally binding contract between ANZroam.com (“ANZroam”, “we”, “our”, or “us”) and you (the “User”) concerning your purchase and use of a prepaid eSIM data plan (“Data Plan”) through ANZroam.com (the “Service”).

By purchasing or activating an eSIM, you agree to these Terms. If you do not agree, please discontinue use of the Website and Service.
We recommend that you print or save a copy of this Agreement for future reference.

2. Eligibility & Registration

To purchase or activate an eSIM, you must:

• Be at least 18 years old and have legal capacity to enter into a contract.
• Use an unlocked, eSIM-compatible device.
• Provide accurate and verifiable information during checkout.

By proceeding, you confirm that your device supports eSIM functionality. ANZroam is not responsible for issues arising from incompatible or carrier-locked devices.

3. Purchase and Activation

When you complete a purchase on our website:

• You agree to pay all applicable charges displayed at checkout.
• Your eSIM QR code and installation instructions will be sent electronically to your registered email address.
• The Data Plan becomes active once the eSIM is installed and connected to a supported network.

If you buy through an authorized third-party reseller, your purchase may also be subject to that reseller’s terms.

4. Term & Termination

This Agreement starts when you purchase the eSIM and ends when the Data Plan expires or is fully consumed.
You may remove the eSIM from your device at any time via your settings.

ANZroam may suspend or terminate the Service if:

• You breach these Terms or misuse the Service.
• Required by law or regulatory authority.

Upon termination, unused data or time may be forfeited unless otherwise required by law.

5. Service Availability

We aim to provide reliable connectivity in Australia and New Zealand through local partner networks. However, service availability may be affected by:

• Network coverage limitations, maintenance, or outages.
• Device settings or compatibility issues.
• Force majeure events such as weather or natural disasters.

Data speeds may vary depending on network load or fair-use policies of local carriers.

6. Payment Terms

All prices are displayed in the currency specified on the Website and include any applicable GST or VAT, unless otherwise stated.
Payments are processed securely through third-party payment gateways (e.g., Stripe or PayPal).

You authorize ANZroam or its payment partners to charge the full amount at checkout. Once payment is confirmed, the eSIM will be delivered digitally.

7. Right of Withdrawal

If you are a consumer residing in a jurisdiction granting a statutory withdrawal right (e.g., EU), you may withdraw from this Agreement within 14 days of purchase only if the eSIM has not been activated.
Once activation occurs or the QR code is scanned, the Service is considered delivered and is non-refundable, except as outlined in our Refund Policy.

8. Refund Policy

Refund eligibility and process are detailed in our Refund & Cancellation Policy, available on ANZroam.com.
In summary, refunds may be issued only if:

• The eSIM has not been activated;
• The request is submitted within 30 days of purchase; or
• Technical issues verified by our support team prevent activation.

No refunds will be granted for expired or fully used Data Plans.

9. User Obligations

By using the Service, you agree to:

• Use the eSIM lawfully and ethically.
• Not engage in fraudulent, illegal, or harmful activity.
• Not attempt to interfere with or disrupt network operations.
• Respect third-party intellectual-property rights.

You are responsible for safeguarding your account information and ensuring your use of the Service complies with all applicable laws.

10. Intellectual Property

All trademarks, logos, website design, text, graphics, and software appearing on ANZroam.com are the property of Aivora Technologies Limited or its licensors.
No content may be reproduced, distributed, or exploited for commercial purposes without prior written permission.

11. Data Protection

By purchasing or using the Service, you acknowledge that ANZroam processes personal information to deliver the Service, provide support, and prevent unauthorized use.
Details of how we collect, process, and safeguard your data are set out in our Privacy & Security Policy, which forms part of this Agreement.

12. Indemnity

You agree to indemnify and hold harmless Aivora Technologies Limited, its employees, partners, and service providers against any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the Service.

13. Limitation of Liability

To the extent permitted by law:

• ANZroam is not liable for indirect, incidental, or consequential damages.
• Our total liability shall not exceed the total amount you paid for the Data Plan during the 12 months preceding the event giving rise to the claim.
  Nothing in this Agreement excludes liability for fraud or for any matter which cannot legally be excluded.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed under the laws of New Zealand, and you agree to the exclusive jurisdiction of the New Zealand courts.
Mandatory consumer-protection laws in your own country may also apply.

15. Variations to These Terms

We may update or amend these Terms from time to time. Any changes will be posted on ANZroam.com with an updated “Effective Date.”
Continued use of the Service after publication constitutes acceptance of the revised Terms.

16. Contact Information

For questions, feedback, or complaints regarding these Terms or the Service, please contact:
📧 contact@anzroam.com
📍 New Zealand

© 2025 ANZroam.com | All Rights Reserved